Terms & Conditions of Sale

1. Introduction & Seller Identification

These General Terms and Conditions of Sale govern online distance sales of high-performance racing motorcycle components through the e-commerce website spiderracing.it to consumer (B2C) and professional buyers.

2. Racing Application & Product Specifications

All Spider Racing components (CNC rearsets, CNC Ergal 7075-T6 engine case protectors, clip-on handlebars, FIM brake lever guards, triple clamps, and spare parts) are engineered, machined, and rigorously tested for competitive racing and racetrack use or sanctioned motorsport federations (e.g., FIM WorldSBK, BSB, CIV, MotoAmerica).

Installation must strictly be performed by qualified motorcycle mechanics. Spider S.r.l. disclaims all liability for damages resulting from improper installation, modification, or track crash impacts.

3. Order Placement & Contract Formation

Submitting an order through the online checkout constitutes a binding purchase offer. The purchase agreement is formally concluded when Spider S.r.l. transmits an automated Order Confirmation email summarizing purchased items, total price, and shipping details.

4. Pricing, Currency & Taxes (VAT & Customs)

• All catalog prices are listed in Euros (€).
• For retail consumers residing in Italy and the European Union, checkout prices are inclusive of Italian VAT (22%) or applicable EU destination VAT under the OSS scheme.
• For international shipments outside the European Union (e.g., United States, United Kingdom, Switzerland, Australia, Japan, etc.), prices are zero-rated for Italian VAT. Import duties, customs clearance fees, and local taxes are the exclusive responsibility of the recipient upon arrival in the destination country.

5. Secure Payment Methods

Spider Racing supports secure, encrypted checkout methods:

• Credit and Debit Cards: Visa, MasterCard, Maestro, American Express processed with 3D Secure / 256-bit SSL encryption.
• PayPal: payment via PayPal account balance or linked cards with buyer protection.
• Advance Bank Wire Transfer: IBAN coordinates are provided in the order confirmation. Products are reserved and dispatched upon receipt of cleared funds (1-2 business days).

6. Express Worldwide Shipping & Delivery

• Couriers: shipments are routed via DHL, UPS, TNT, GLS, and FedEx.
• Processing Times: in-stock items are dispatched within 24/48 business hours of payment confirmation. Custom anodization or special orders follow stated lead times.
• Tracking: customers receive automated email tracking with a direct link upon package collection.
• Delivery Inspection: upon delivery, inspect the outer packaging carefully. If damage is visible, sign with “Specific Damage Reserve” on the courier receipt.

7. 14-Day Right of Withdrawal (EU Consumer Return Policy)

Return Conditions & Refund Process:

1. To initiate a return, email written notice within 14 days to info@spiderracing.it with your order number and item SKU.
2. Returned items must be 100% brand new, never installed or mounted, undamaged, complete with all hardware, instructions, and in original packaging.
3. Direct shipping costs for return transit are borne by the customer.
4. Refund: upon warehouse inspection and verification of returned item condition, refunds are issued within 14 days using the original payment method.

8. Statutory Warranty

Consumer purchases are covered by a 24-month statutory warranty against inherent material or manufacturing defects in accordance with EU Consumer Protection Laws. Warranty does not cover normal wear from track usage, crash/impact damages, or improper torquing.

9. Governing Law & Jurisdiction

These terms of sale are governed by the Laws of Italy. For EU consumer disputes, buyers may utilize the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. The exclusive forum for commercial disputes shall be the Court of Bologna, Italy.